Shipping & Return Policy
Shipping Policy for In-stock Items:
All items indicated to be in-stock are shipped on the same day if the order is placed before 1:00 PM Eastern Time. In-stock items ordered after 1:00 PM Eastern Time will be shipped on the following business day. A confirmation email is sent once the item leaves our warehouse. This email will not only confirm that the item has left our warehouse, but will also provide the DHL Global tracking number for your item along with an estimated delivery date (according to DHL, and based on the shipping method you selected).
IMPORTANT: As inventory fluctuates hourly, an item indicated as “in-stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again
Return & Exchange Policy:
CANHEAL PRODUCTS LTD (CANHEAL-GLOBAL.COM) will issue a full refund for most items returned in new condition within 30 days of the shipment date. IMPORTANT: All returns to Sample Company must include either the original receipt or a gift receipt.
We are unable to exchange items. In order to exchange an item, we suggest returning the unwanted item for a refund and placing a new order for the item you want.
To return an item, please take the following steps:
- Visit our Contact Center https://canheal-global.com/pages/contact-us send us email and we will reply to your email by sending you the return mailing label form.
- Pack the items with the original receipt or the gift receipt.
- Affix the return mailing label you printed from our Online Returns Center to the package.
- Leave the package with your mail carrier. We will confirm receipt of the returned item by email.